Chapter 7 Participation - The Curmudgeon Imagine that you were put in charge of a team that has been tasked with overhauling and implementing your organization's new sales process. After in-depth research and testing, you have found that if salespeople reach out to customers within 24 hours of first contact, sales go up by 38%. When Implementing this change, one employee is particularly resistant. They are a well-known curmudgeon and said, "I have been doing this job for over 20 years and don't need you to tell me my business." What are two potentially effective solutions to convincing "The Curmudgeon" to change? (Each solution must be related to concepts presented in the chapter - 2 points for each potential solution.) 1) 2)