1. Chapter 7
   1. Roughly what percent of cost is spent on purchased goods and services by most firms
   2. IN what two ways do savings on purchases improve corporate performance
   3. Besides cost, how else do purchasing decisions affect the firm?
   4. What are the advantages and disadvantages of outsourcing versus insourcing
      1. What factors affect the choice
   5. What is total cost analysis and what is included?
   6. Quadrant model
      1. What are the four quadrants?
      2. How are they defined?
      3. What tactics and strategy should be followed for each?
   7. Multiple sources
      1. What are some of the advantages and disadvantages of using multiple suppliers versus single suppliers
   8. What is a weighted point evaluation system and how does it work
   9. What are some current trends in supply management?
   10. Be able to calculate profit margin and Return on Assets
   11. Be able to calculate a weighted point evaluation between suppliers
2. Chapter 8
   1. Business Processes
      1. What are they
   2. What percent of GDP comes from logistics
   3. What are the decision areas
   4. Transportation
      1. Which modes provide the greatest value?
      2. What modes provide the greatest ton miles?
      3. Which mode(s) support each performance dimension?
      4. What are the advantages and disadvantages of each mode
      5. What is multimodal and why is it important?
      6. What innovation made multimodal so useful?
   5. Warehousing
      1. Why is warehousing necessary (or useful)
   6. Info systems
      1. What are the three major categories of logistics information systems?
      2. What is RFID and how is it used?
   7. Why is material handling important for logistics?
   8. Why is packaging important for logistics?
   9. Logistics performance
      1. What is perfect order percentage and how is it calculated?
      2. What is landed cost
   10. What are reverse logistics systems
   11. What is the weighted center of gravity method and what does it do
   12. What is the transportation assignment problem and how does it work?
       1. What is the objective function?
       2. What cells do you change?
       3. What are the constraints?
3. Chapter 9
   1. What are the most common forecast types?
   2. What are the four laws of forecasting (in any order)
   3. What is the difference between a qualitative and a quantitative forecasting method
      1. When are qualitative forecasts used?
      2. What are the different types of qualitative forecasting methods
      3. What are the two major types of quantitative forecast models
   4. What are the four types of time-series forecasting methods covered in the book
      1. Be prepared for a forecast using all of them (not including adjusted exponential smoothing)
   5. When can and should linear regression be used?
      1. How does a forecast using linear regression work
   6. What is seasonality and how can forecasts be made when it exists
   7. What are the measures of forecast accuracy
      1. Be able to calculate any of them
   8. What is CPFR
4. Chapter 10
   1. What is a S&OP
      1. What is the difference between a top down and a bottom up approach
      2. What is a level plan
      3. What is a chase plan
      4. What choices are made with S&OP
      5. What is a rolling plan horizon
      6. What are the relative advantages of level and chase plans
   2. How do service industries implement S&OP plans
      1. What two camps of solutions exist
      2. What is yield management
      3. What is a tiered workforce
      4. What is offloading
   3. Optimization models
      1. What is the objective function
      2. What inputs can be changed
      3. What constraints can be used
5. Chapter 11
   1. What are the different types of inventory and what is the purpose of each
   2. What are the drivers of inventory
   3. What is the difference between independent demand and dependent demand
   4. Fixed replenishment systems
      1. What are the assumptions made when using either a periodic or continuous review system
      2. Periodic review systems
         1. How do they work?
         2. Be able to calculate how much to order
      3. Continuous review systems
         1. How does it work?
         2. Be able to calculate order quantity
         3. Be able to calculate reorder point
         4. Be able to calculate both annual order cost and annual inventory holding cost for an EOQ system
         5. Be able to calculate safety stock and annual cost of safety stock with and EOQ system
   5. What is a single period review system
      1. Calculate a target service level
   6. What is the bullwhip effect?
   7. Why is inventory positioning important?
      1. What is inventory pooling and how can it save money