• Chapter 8: Studies have consistently shown that the majority of people tend to think they are very good listeners. Take a minute to honestly evaluate your own listening skills. What listening habits have you developed that make you a good listener? What are things you could improve on to become a better listener? Why do you think that "ability to listen" is cited as the competence most sought after when someone is hiring a new employee? What is your opinion about how easy/difficult it is to find solid new hires with this skill?
• Chapter 9: Think of a time when you or someone you know did not express emotions effectively. What was the outcome of that ineffective expression? What is one way you plan on expressing your own emotions better using the specific suggestions in the text (e.g., recognize your feelings, choose the best language, share multiple feelings, recognize the difference between feeling and acting, accept responsibility for your feelings, and choose the best time and place to express your feelings)?