CHAPTER 9: Ethics & Employee Relations Read the situation below and answer the questions that follow. (10 marks) As a recent graduate of the State Bank's Management Trainee Program, Ted Banacek is now working as assistant manager in one of the busier branches. While his manager was away on vacation, a customer asked for a $3.75 service charge refund, which Ted politely refused Shortly thereafter, the customer complained to Judy Miller, a new accounts clerk working for Ted. Judy, who believes that she would have been promoted into the positioned now occupies, agreed with the customer and ridiculed Ted's decision. Ted ignored this incident, but the next day, he counseled Judy in front of another employee about a processing error she had made. Since then, it seems all employees in the branch are giving Ted a cold shoulder. Ted feels he is failing as a manager and calls Sandy McGill, a friend who is also a manager, for advice. Sandy suggests privately talking to Judy the next day. Even though Ted does not like the idea, he agrees. Acting on advice from a colleague, Ted meets with Judy the next morning. After a brief statement expressing his concerns, Judy explodes and accuses Ted of picking on her and embarrassing her. She quits and storms out of his office. Ted is stunned and the tension in the branch is almost unbearable. 1. What went wrong? How should Ted have handled this discussion with Judy? Please type your answer here: 2. Now that Judy has stormed out of the office, what should Ted do? . With the staff that remains? . In notifying Human Resources of this incident? With Judy Miller