Chapter Four: Policies and Procedures: Tools to Ensure Your Program's Smooth Operation

Learning Outcomes: After studying this chapter, you should be able to:

• Discuss the contributions well-developed policies and procedures can make to your program
• Develop an outline for a staff manual, listing the major headings it should include.
• Describe some ways the family handbook is different from the staff manual.
• Identify the types of issues that should be addressed in an administrative manual.

Respond to below 1) Discuss the contributions that well-developed policies and procedures can make to a program. 2) List and describe at three ways family handbooks are different from staff manuals. 3) Discuss possible consequences if a director does not consistently apply policies and procedures described in the family handbook or staff manual? How would the program's operations be affected? What effect could this behavior have on morale? Who would be responsible for bringing these issues to the director's attention?