CHAPTER QUIZ. Identify the following. 1. An airline employee whose main responsibility is to make passengers comfortable 2. The airline staff who renders personal services to passengers in airline terminals 3. He or she designs tours and travel packages. 4. He or she manages permanent or temporarv lodging facilities. 5. He or she rents cars to customers at airports, hotels, and marinas. a. He or she plans entertainment and port of call information for passengers of cruise ships. F. He or she welcomes passengers boarding a motor coach. 3. He or she arranges travel services for customers. 9. He or she plans and organizes recreational activities for cruise passengers. 10. He prepares quality meals for airline passengers