Chapter Twelve - Discussion Questions

1. How do the seven functions of management fit into the overall management process? How do these functions apply to the front office manager's position?
2. What steps can front office employees take to control understays and unwanted overstays?
3. What are the front office manager's primary responsibilities in budget planning? How are they performed?
4. How can front office managers use budget reports to analyze operations? Why is reporting both dollar and percentage variances valuable?

Cite references.