Charles received an angry email from one of his colleagues about a mistake in a sales report. In an attempt to defuse the situation, he should respond to the email by

Multiple Choice

ending it concretely, saying he will never speak about the issue again.

focusing on task$-$related facts and issues.

giving counterarguments to each one of his colleague's objections.

pointing out the differences in their perceptions of the mistake.

starting it with a joke.