CHCADV005Providesystemsadvocacy services

Tomeetthepracticalrequirementsofthisunit,thelearner mustshowevidence thattheyhave:

1. Participatedinatleast1client, clientgroup,orcommunityinteractionactivitythatwillallowthemtodisplay theirabilityto:
   • Obtain,analyse, anddocument information
   • Workwithstakeholderstodevelopstrategiestoaddressidentified needs
   • Advocateonbehalfof clients
   • Contributeandadvocateforservicecoordinationandimprovements
   • Evaluateoutcomes

This can be evidenced by the learner completing the provided questions based on their interactions, as well as providing copies of the client plan documentation(allnamesandpersonaldetailstoberemovedpriortosubmission-(Consentfromorganisationsupervisor/managerandclientmustbe obtained)

1. Consistentlydisplayedtheabilitytomeettherequirementsoutlined intheSupervisorObservationsectionofthisunitby:
   • Consultingwithclient,client group,orcommunity toidentifyissues andconcerns
   • Facilitating1formalmeeting withtheclient, clientgroup,orcommunitytodevelop strategies
   • Pursuingopportunitiestoadvocate, mediate,andnegotiate throughcommunityorganisationsandgovernment agencies
   • Representingclientissueswithinbroadersocial, political,andcommunity structures
   • Identifying1opportunityforimprovedservice deliveryandprovidingrecommendation(s)forchange

Foreachoftheseclientinteractions,thesupervisorwillneedtocompletetheobservationchecklist,providethedateofobservationandadditionalnotesto support their indicated outcome (examples of relevant notes can be found in the 'Instruction to assessor'section of this document).

Part1:LearnerResponses(CHCADV005)

1. Explainhowyouconductedaconsultationtoidentifyissues orconcerns,includinghowyou:
   • Researchedinformationabouttheissues inregardtoclients'rights andinterests?
   • Organisedthe informationintoanappropriateformat fordistributingtostakeholders?
   • Documentedallrelevantinformation?

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2.Howdidyoudevelopclose andtrustingworking relationshipsandnetworkswithparticipantsintheadvocacyprocess,includingclients,carers, colleagues, and other stakeholders? How did you ensure this was maintained throughout the process?

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1. Describeone(1)time youfacilitatedaformalmeeting/workinggrouptodevelop strategiestoaddressidentifiedneeds.Include answerstothe following:
   • Whatpolicystatements,action plans, strategies,projects,orprogramswere established?
   • Howdidyouprepare submissionsforresourcestoapplyidentified strategies?

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4.Howdidyouensure properdocumentationofappropriate,relevant,andagreedplans withstakeholder organisations?

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5.Howdidyoucollaboratewithconsumersorotherstakeholderstoputprojectsorplansinto action?

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6.Discusshowyourepresentedyourclients'issues withinbroadersocial, political,andcommunitystructuresandpursued opportunitiestocomment on policy documents, legislation, project plans, and other relevant documents regarding the rights and interest of your clients. How did you contribute to relevant government policy developments?

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7.Discusshowyoucollectedfeedbackfromkeystakeholdersontheeffectivenessofservices,satisfaction,servicegaps,andareasforimprovement.What feedback did you receive?

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8. Whatculturallyappropriatesystemsandservicesdidyouidentifywithclientsand otherstakeholderstosupportyouradvocacyprocess?

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9.Describehowyoufollowedorganisationalandlegal processesinrespondingtoabreach ofaclient'srightsinservicedelivery.

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10.Whatinformationdidyouprovide totheorganisationandotherrelevantpeopleaboutidentifiedneeds,possibleimprovements,andrecommendationsfor change? What progress and feedback did you report to key people to meet organisational requirements?

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11.Howdidyou identifyanddevelopappropriatestrategicpartnershipswithotherservicesandcommunitygroups?Howdidyouusethesepartnershipsto promote and advocate improved service coordination?

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12.Howdidyouproactivelyparticipateindecisionmaking forums,committees,working groups,andother strategicopportunitiestoadvocateforimproved service provision?

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1. Thinkoftimeswhenyouworked incollaborationwiththeclient,clientgroup,orcommunityandanswerthefollowing questions:
   • Howdidyoudevelopstrategiesthatincorporateprioritiesofeach organisation?
   • Howdidyou addressany barriers orareasof conflict?
   • Howdidyoudevelop,implementandevaluateaframeworkfor changetoimprovecoordinationbetween services?

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1. Explainhowyouidentifiedone(1)opportunityforimprovedservicedeliverywithinthe organisationandprovidedrecommendation(s)forchange,include:
   • Howyouevaluatedadvocacyoutcomesaccordingtoorganisationalandstakeholderobjectives
   • Lessonslearned andareasyouidentifiedthat requiredchange
   • Opportunitiesyouidentifiedforcontinuedimprovementandadditionalstrategies

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