CHCCM006 Provide case management supervision

Theory questions

Q1. Provide a short description of the definition of Case Management. Q2. Define the term 'Duty of Care' Q3. Describe what is included in 'Mandatory Reporting'. Q4. Describe the circumstances in which Case Managers may disclose information about clients, or confidences made by clients and others. Q5. Provide the three (3) key benefits to an organisation of an effective complaint handling system. Q6. Describe the steps of effective complaint handling systems. Q7. Identify the two (2) national standards related to Case Management in Australia. Q8. Describe the five (5) key concepts of the Case Management Approach. Q9. Provide a brief description of the five (5) guiding principles of Case Management. Q10. Define Standard One of the National Standards of Practice for Case Management. Q11. Identify the phases included in Standard One of the National Standards of Practice for Case Management. Q12. Identify the ways in which Case Managers and Clients may be linked. Q13. Describe the outcomes that may be decided resulting from Case Identification (screening) of Standard One of National Standards of Practice for Case Management. Q14. Provide a short description of the Assessment Phase of Standard One of National Standards of Practice for Case Management. Q15. Provide a short description of the Stratifying Risk Phase of Standard One of National Standards of Practice for Case Management. Q16. Define Standard Two of the National Standards of Practice for Case Management.

Q17. Identify the phases included in Standard Two of the National Standards of Practice for Case Management. Q18. Provide a short description of the Planning Phase of Standard Two of National Standards of Practice for Case Management. Q19. Provide a short description of the Implementing (care coordination) Phase of Standard Two of National Standards of Practice for Case Management. Q20. Define Standard Three of the National Standards of Practice for Case Management. Q21. Identify the phases included in Standard Three of the National Standards of Practice for Case Management. Q22. Provide a short description of the Monitoring Phase of Standard Three of National Standards of Practice for Case Management. Q23. Provide a short description of the Transitioning Phase of Standard Three of National Standards of Practice for Case Management. Q24. Provide a short description of the Disengagement and Feedback Phase of Standard Three of National Standards of Practice for Case Management. Q25. Define Standard Four of the National Standards of Practice for Case Management. Q26. Provide a short description of the Evaluation and Outcomes Phase of Standard Four of National Standards of Practice for Case Management. Q27. Define and provide a brief description of the Case Management Values included in the National Code of Ethics for Case Management Q28. Define and provide a brief description of the Case Management Principles included in the National Code of Ethics for Case Management. Q29. Outline the Framework for Ethical Decision Making defined in the National Code of Ethics for Case Management. Q30. Define the purpose of professional supervision. Q31. Define the core values guiding professional supervision. Q32. Define the intended functions professional supervision.

Q33. Define the domains that the supervisory process should facilitate analysis of. Q34. List the steps that facilitate effective supervision. Q35. Define five (5) ineffective supervisory behaviours that act as barriers to a positive supervision relationship. Q36. Describe why separating supervision from line management can improve the effectiveness of supervision. Q37. Provide a brief description of 'beliefs.' Q38. Provide a brief description of 'attitudes.' Q39. Provide a brief description of 'personal values.' Q40. Briefly describe the impact of our Personal Values, Attitudes and Beliefs. Q41. Briefly description of 'cultural competence.' Q42. Briefly describe the barriers that may prevent culturally and linguistically diverse (CALD) Australians from accessing opportunities available to many other Australians. Q43. List and briefly describe components of a Cultural Inclusion Strategy. Q44. Briefly describe the intent of the National Safety and Quality Health Service (NSQHS) Standards Comprehensive Care Standard. Q45. Briefly describe the purpose risk screening and assessment within the National Safety and Quality Health Service (NSQHS) Standards Comprehensive Care Standard. Q46. Briefly describe the provider actions required when conducting risk screening and assessment within the National Safety and Quality Health Service (NSQHS) Standards Comprehensive Care Standard.

Practical questions

You are tasked to provide supervision to a less experienced Case Manager. In this scenario, you will be required to reflect on various aspects of the supervisory process prior to commencing supervision activities with your colleague. Q1. Reflect on the functions of Supervision and provide a brief description of each of the three (3) functions of supervision in your own words. Q2. Reflect on the Education function of Supervision and provide a description of the types of activities that you might plan with the supervisee, in your own words. Q3. Reflect on the Support function of Supervision and provide a description of the types of activities that you might plan with the supervisee, in your own words. Q4. Reflect on the Accountability function of Supervision and provide a description of the types of activities that you might plan with the supervisee, in your own words. Q5. Develop a template that can be used to establish a supervision agreement/contract. The template must address the following topics (at a minimum):

• Details of the Supervision Agreement (e.g., participants, duration),
• Goals of Supervision (both Supervisor and Supervisee)
• Expected Outcomes (both Supervisor and Supervisee),
• Mutual Obligation (Supervisor, Supervisee and shared),
• Structure of the Supervision
• How the supervision will be evaluated,
• Any limits to confidentiality and how they will be addressed,
• How records of the supervision will be kept,
• Any ethical issues that may arise during the supervision, and
• Any additional notes that are required.