CHCCOM001/ CHCCOM05- Communicate and work in health or community services/ Provide first point of contact

When you communicate information about the service you provide, how do you do that, in a way that is clear and easily understood?

What does the term "norm-based assessment tools"mean?

How do you confirm the person you have communicated something to, understands the information?

Describe the different ways, that information is communicated in your workplace? (Consider communication within the workplace and externally)

Describe how you communicate in a manner that demonstrates respect for your client?

What are examples of "effective communication skills"?

When faced with a problem in the workplace, explain what steps you take to communicate your concern?

When working with someone from the following diverse groups, what communication techniques do you use to ensure they will understand your message and there are no cultural misunderstandings?

-Non English speaking?

-Different cultural background?

-Different religious beliefs?

-Client in a highly emotional state?

-Client in a highly agitated state?

-Non-verbal client?

-Hearing impaired client?

-Someone of a much younger age?

-Someone of a much older age?