CHCMGT005 - Facilitate workplace debriefing and support processes

	ASSESSMENT TASK 1: WRITTEN QUESTIONS
Assessment objectives The student will demonstrate the knowledge of required Facilitate workplace debriefing and support processes. Deliverable specifications The student must deliver answers to all seven questions. The answers should be correct, sufficient and in acceptable form of quality and standard. If you have been asked to explain or describe, provide your answer in sufficient words i.e., twenty - forty words or as per instructions for individual question. If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering.

Instructions to students:

Question 1

1. Mohammad works in a high-stress environment working in child protection. His case load is high, the work is stressful and he is regularly abused - not only for his role in removing children from their parents, but also because he is a Muslim.
2. He is worried about missing something during his case work because of his high work load.
3. His work stresses have impacted on his family life - the violence he sees every day in the workplace makes it more and more difficult for him to have a loving relationship with his wife and children.
4. He is frightened that the terrorist attacks happening around the world will intensify and that his race and religion will become less and less respected in Australia.

Muhammad is living with constant levels of high stress - both at home and at work.

Given how Mohammad is feeling, what impact could this have on:

• His work?

• His home life?

1. Beverly is a workaholic. She is the manager of a very busy team that provides addiction intervention services in the community for people with drug, alcohol and gambling addictions.
2. Beverly starts work at 7am and leaves the office between 6pm and 7pm. Her husband usually cooks dinner; after eating she works on her laptop while her husband watches TV.
3. Beverly frequently falls asleep on the couch while she is working. Sometimes her husband leaves her there.
4. Beverly would like to have a holiday - in fact, she has just cancelled the leave she had put in for next week. Unfortunately she has a funding application that has to be submitted and a tricky ministerial to write. She doesn't seem to be able to get these things done quickly like she used to.
5. Lately she has been feeling mentally and physically exhausted. She squeezed in a 30-minute trip to the doctor today to find out why she has been feeling so poorly.
6. The doctor said Beverly was suffering from burnout!

What impact is Beverly's burnout likely to have on:

• Her work?

• Her home life?

Anna is very happy in her role as Drug Addiction Therapy Worker. She won the role when she was not long out of university. She loves working with John, who leads the group-based sessions with clients. She has learnt so much from him. Anna also loves working for her manager, Beverly. It doesn't matter what time of the day, Beverly is always available to talk over an issue, provide advice and so on. But she really is a workaholic - she never stops! Anna sees Beverly as her role model for the future. Suddenly, Anna's work life turns upside down - John quits his job following a nasty incident with a client, which he blames himself for, even though it isn't his fault. Beverly has gone on long-term leave following a mental breakdown. Anna discovers that the program is likely to be cancelled and she may have to move to a different area of the organisation - a situation that she does not look forward to. Anna feels very sad and low. She seems to have lost so much, so quickly.

Anna is suffering from loss and grief caused by her losses at work. How could this impact:

• Her work?

Her home life?

1. Phillip has come to work with Anna. He is young and enthusiastic, but is lacking in experience.
2. During a group therapy session with a number of young drug users, he managed to annoy one of the clients. He said something that the client took the wrong way.
3. The client started yelling abuse at Phillip, and then stood over him with his fist clenched.
4. Phillip was terrified. Fortunately Anna was able to calm down the client and defuse the situation - but Phillip was left shaky and distressed.

What impact could this violent client behaviour have on:

• His work?

• His home life?

Question 2

You have been asked to design a stress management program for staff working in a high-stress client service area.

In the table below, list four things you would include in your program and how each will help to improve the emotional wellbeing of staff.

Stress management item	How will this improve emotional well-being of staff?

Question 3

When John and Anna worked together they got on very well.

Soon they were going out to the movies together, and then dinner.

Eventually it turned into a full-blown relationship.

John and Anna have clearly crossed the boundaries of workplace colleagues.

What are three issues that this relationship could cause in the workplace?

1.
2.
3.

Question 4

Explain the legal and ethical aspects of duty of care as they apply to supporting and debriefing colleagues. Seventy Words

Question 5

What are five indications a colleague might be experiencing significant issues?

Question 6

List five signs of impact of excessive stress or burnout?

Question 7

Briefly describe professional boundaries - responsibilities and limitations: Fifty words.