Check My Work

Laura has a bank account at BB&T because she receives decent rates, a debit$/$credit card, and she likes the friendly account managers and helpful tellers. The account is the core service, but Laura banks at BB&T because of the $q,$

a$.$ credence of the service

b$.$ variability of the service

c$.$ value$-$added supplemental services

d$.$ perishability of the service