Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai, recently celebrated 50 anniversary. It offers BE

Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai, recently celebrated 50 anniversary. It offers BE degree programme in eight different descriptions. About 4000 students are studying in the college. The principal of the college is in the verge of retirement. He has served the college for 35 years. The teaching staff strength is 55; in addition 25 non-teaching staff are also working. Most of them are there for more than 25 years.

Recently there has been a series of complaints from students that the facilities they get is in no way comparable to the fees paid by them. All the hostel students went on a day fasting strike to express their dissatisfaction. The college management was disturbed by this. They appointed a one man committee to look into the affairs of the college and offer remedies.

The one man committee, during the interrogation with students and staff found that there are many problems in the college which have not come out earlier. The students were unhappy with the teaching offered at the college. It was found that the results are also poor and the pass percentage has been decreasing over the years. When enquired about the reason for this the staff and students were blaming each other. It was noticed that even among staff there is no co-ordination. The committee noticed that the age old practices are being followed both in teaching and administration. In the meanwhile one of the parents wrote a strong letter to management, expressing his displeasure about the treatment he got during his last visit to the college. Already the government issued a notice to the college to improve the library facilities.

With all these, the management is perplexed and looking for a direction to move.

Discuss:

1.      recommend to the college management as an enthusiast?

2.     Highlight five critical areas wherein focus is needed. Give reasons also.

3.     What would be the best suited TQM model for this college?

4.     What are the problems you anticipate while implementing TQM and how will you tackle them?

Chennai is famous for housing many prestigious and old colleges. SS College situated in the suburbs of Chennai, recently celebrated 50 anniversary. It offers BE degree programme in eight different descriptions. About 4000 students are studying in the college. The principal of the college is in the verge of retirement. He has served the college for 35 years. The teaching staff strength is 55; in addition 25 non-teaching staff are also working. Most of them are there for more than 25 years.

Recently there has been a series of complaints from students that the facilities they get is in no way comparable to the fees paid by them. All the hostel students went on a day fasting strike to express their dissatisfaction. The college management was disturbed by this. They appointed a one man committee to look into the affairs of the college and offer remedies.

The one man committee, during the interrogation with students and staff found that there are many problems in the college which have not come out earlier. The students were unhappy with the teaching offered at the college. It was found that the results are also poor and the pass percentage has been decreasing over the years. When enquired about the reason for this the staff and students were blaming each other. It was noticed that even among staff there is no co-ordination. The committee noticed that the age old practices are being followed both in teaching and administration. In the meanwhile one of the parents wrote a strong letter to management, expressing his displeasure about the treatment he got during his last visit to the college. Already the government issued a notice to the college to improve the library facilities.

With all these, the management is perplexed and looking for a direction to move.

Discuss:

1.      recommend to the college management as an enthusiast?

2.     Highlight five critical areas wherein focus is needed. Give reasons also.

3.     What would be the best suited TQM model for this college?

4.     What are the problems you anticipate while implementing TQM and how will you tackle them?

Step by Step Solution

3.43 Rating (153 Votes )

There are 3 Steps involved in it

Step: 1

1It should be the responsibility of the college management to supervise the students listen to the c... blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image_2

Step: 3

blur-text-image_3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Cost Accounting Foundations and Evolutions

Authors: Michael R. Kinney, Cecily A. Raiborn

9th edition

9781285401072, 1111971722, 1285401077, 978-1111971724

More Books

Students also viewed these Accounting questions

Question

What is the effect of word war second?

Answered: 1 week ago