Children's Community Services (CCS) is a nonprofit organization which works with a major citys Department of Homeless Services to provide emergency shelter and social services, as well as transitional residences. Its management has decided that, in order to strengthen its case when negotiating housing contracts with DHS , it will present a balanced scorecard demonstrating the performance of the agency as well as its financial solvency. However, many members of its board are unfamiliar with the concept of a balanced scorecard.

What are some benefits of the Balanced Scorecard? What process would you employ to develop a suitable balanced scorecard for CCS? What are some examples of measures that could be incorporated within it?