1. Choose a product of any type that maybe known to you. Discuss

the characteristics or attributes of this product that makes it highly

acceptable to you.

1. Recall any hospitality industry / establishment that you may

have visited before. What are experiences that helped you define "service quality" ?

1. List down the name of Company which is ISO Certified that you know.

What best practices did you observe in each company?

1. How do you think the following variables are affecting your organization?

( Choose only 2 )

1. Global Competition
2. Material and Capital security
3. Quality, Customer Care, and Expenditure Challenge
4. Social responsibilities
5. Expansion of Technology advancement
6. Legal Considerations
7. Business ethics