1. Choose a product of any type that maybe known to you. Discuss the characteristics or attributes of this product that makes it highly acceptable to you.
2. Recall any hospitality industry / establishment that you mayhave visited before. What are experiences that helped you define "service quality" ?
3. List down the name of Company which is ISO Certified that you know. What best practices did you observe in each company?
4. How do you think the following variables are affecting your organization?

( Choose only 2 )

4.1 Global Competition

4.2 Material and Capital security

4.3 Quality, Customer Care, and Expenditure Challenge

4.4.Social responsibilities

4.5 Expansion of Technology advancement

4.6 Legal Considerations

4.7 Business ethics