Choose either "head bangers", "bruises" or "bumps" - Describe any two of the three listed, that you have observed among employees.How did they become ("head bangers, bruises, or bumps")?What could your manager have done (if anything) to prevent these from occurring? What measures were taken to address these situations?Here is a brief explanation of these items:

Bumps (also known as the Monitor Stage) - When parties experience a "bump," they are in disagreement but are maintaining their relationship and appear to be working out their situation.Bumps can wait.

Bruises (also known as the Intervention Stage) - Bruises are evolving conflicts where some form of intervention might be appropriate before the situation escalates.Bruises require preventative action.

Head Bangers (also known as the True Conflict Stage) - These are conflicts that have erupted.The triggers have been pulled and the battle has ensued.This conflict may or may not have been avoided through a proactive approach.Head bangers require immediate action.