Choose multiple answers- 1. Principles of Service Design including - A. user-centered B. co-creative C. sequencing D. evidencing 2. Service contact occurs A. Between service staff and customers B. Between operator and customers C. Between service scenes and customers D. Between customers 3. Guiding Theory of Service Infrastructure Design including A.Ergonomic B.Environmental psychology C.Visual Identity System D.Geomantic theory 4. Decoration Design including A. Outside environment B. Functional environment C. Physical environment D. Commercial environment 5. Strategic factors influencing the siting of service enterprises A. Close to the customer B. Environmental adaptation C. Cost effectiveness D. Competition * Fill in the gaps 1. ___is anything we can do for the customer that enhances the customer experience. 2. A ____is a collection of products and services provided in an environment. 3. The____ is a picture or map detailing the service system and process from the customer's perspective