1. Choose one company that you will be using as your example for this exam. All the answers to your questions will relate to this company.
2. Answer each of the following questions:

1. Using the ten points of what Operations Managers do, describe how each of the ten could apply to your company of choice.

What do Operation Managers do?

Management process—The application of planning, organizing, staffing, leading, and controlling to achieve objectives. Ten majors decisions are required of operations managers:

Design of goods and services

1. Managing quality
2. Process strategy
3. Location strategy
4. Layout strategy
5. Human resources
6. Supply chain management
7. Inventory management
8. Scheduling
9. Maintenance

 

About 40% of all jobs are in OM. Operations managers possess job titles such as plant manager, quality manager, process-improvement consultant, and operations analyst.

 

 

2. What are the three major functions of any organization? Give examples  and breakdown how each major function can apply to your company. This can be in list format. (5 marks)

 

3. Describe the differences between Goods and Services. Does your company provide a good or a service? Explain. (5 marks)

 

4. Define Globalization and explain how the six reasons for why companies go global apply to and benefit the company you chose. If the company you chose is not global, then describe how each of the six reasons could apply to this company if they were. (5 marks)

 

5. Consider the situation where your company needs to reduce the amount of money, they are spending by 10% by next year. They have put together a team of people to work on this project, led by a Project Manager.

 

Using your knowledge of this company and their structure, describe how you would see the three steps of project planning breaking down. (5 marks)

 

Here are things to consider:

 

• Defining the project. How could they reduce costs?
• Who is involved? List departments of the company and what their roles would be in the project.
• In the controlling phase of the project, who would be keeping track of its success and how?