Choose one of the following methods of business communication: texting, email, memorandum, letter, business proposal, report, the CV, or a sales message. Define and describe its key features and share a time when you used one of these methods of communication in a business setting. How was the message received? Did you receive positive or negative feedback from the receiver of the message? In hindsight, was there anything that you could have done to improve the quality of the message?

When discussing the second question, keep the principles of effective written communication outlined in Chapter 9 in mind.