Choose the company as walmart 1) In the opening definitions from the Arnold Palmer video, does the phrase "customer needs" imply something very distinct from "customers' needs"? If so, how does that difference manifest itself in your chosen company and its products? [10 points] 2) How does the company determine productivity? What are the critical factors involved in that determination? What are the points of operational leverage it applies to improve its productivity? [15 points] 3) What are actual results of single and multifactor productivity that define success. How do those compare with meaningful benchmarks? [15 points] 4) How does the company target, promote, and sustain quality? Among the seven key approaches, what are the tools that it uses to do so? [20 points] 5) Offer an assessment of what you believe is the firm's best statistical process control (SPC) method, or one of its most deficient. Provide related data and supporting justification. [15 points] 6) Is its perception of itself as a high quality or low-cost supplier supported by the market response to its products? How does it establish a meaningful quality standard while balancing the cost vs. price challenge?