Choose the terms that most appropriately complete the following statements. The terms can be used more than once. 1. When a product or service does not conform to customer expectations in terms of features or performance, it is viewed as being poor in [v 2. A product or service will have a low I Iif it does not function the way its designers intended, or ifit has many defects as a result of sloppy manufacture. in an effort to keep poor quality of conformance from occurring. Acompany incurs and because poor quality of conformance has occurred. Of the four groups of costs associated with quality of conformance, :] are generally the most damaging to a company. .95 l I(J1. Inspection, testing, and other costs incurred to keep defective products from being shipped to customers are known as are incurred in an effort to eliminate poor product design, defective manufacturing practices, and the provision of substandard service. The costs relating to defects, rejected products, and downtime caused by quality problems are known as When a product that is defective in some way is delivered to a customer, then :1 are incurred. 10. Over time, a company's total quality costs should decrease if it redistributes its quality costs by placing its greatest 10. Over time, a company's total quality costs should decrease if it redistributes its quality costs by placing its greatest emphasis on In many companies. small groups of employees, known as is aware of the costs associated with quality is to summarize such costs on a , meet on a regular basis to discuss ways to improve the quality of output. he way to ensure that management Choose the terms that most appropriately complete the following statements. The terms can be used more than once. 1. When a product or service does not conform to customer expectations in terms of features or performance, it is viewed as being poor in [V 2. A product or service will have a low ' it does not function the way its designers intended, or if it has many appraisal COStS Acompany incurs external failure costs Ind internal failure costs om OCCU'T'W- A company Incurs prevention costs "d d. ualit 0f the four groups of costs associate g y I are generally the most damaging to a company. Inspection, testing, and other costs incurred to keep defective products from being shipped to customers are known as are incurred in an effort to eliminate poor product design, defective manufacturing practices, and the provision of substandard service. The costs relating to defects, rejected products, and downtime caused by quality problems are known as When a product that is defective in some way is delivered to a customer, then are in curred. 10. Over time, a company's total quality costs should decrease if it redistributes its quality costs by placing its greatest Choose the terms that most appropriately complete the following statements. The terms can be used more than once. 1. When a product or service does not conform to customer expectations in terms of features or performance, .................................................................. r"---------------------------------------------------------------------------- it is viewed as being poor in 2. A product or service will have a low ' it does not function the way its designers intended, or ifit has many prevention COStS 3. Acompany incurs quality nd quality circles om DCCU'TII'IQ- Acompany incurs _ nd quality cost report d 5. 0f the four groups of costs associate quality Of conformance I are generally the most damaging to a company. .45 6. Inspection. testing. and other costs incurred to keep defective products from being shipped to customers are known as are incurred in an effort to eliminate poor product design, defective ."4 manufacturing practices, and the provision of substandard service. 8. The costs relating to defects, rejected products, and downtime caused by quality problems are known as 9. When a product that is defective in some way is delivered to a customer, then are incurred. 10. Overtime, a company's total quality costs should decrease if it redistributes its quality costs by placing its greatest
