Choose three businesses that you are familiar with: a restaurant (fast-food or sit-down), a clothing or home accessories store, and a movie theater or other entertainment establishment.

How long does the first customer contact take in each business?

What possible "barriers" or annoyances do customers experience?

How easy is the telephone or online system for finding information and getting help?

To what extent does the business offer delivery, faxing, email responses or any other customer conveniences?

What does each business' competitor offer?

What would you suggest to further enhance convenience and timing for these businesses? Be specific.

(Walmart, Macy's, McDonald's)