Chp.10 | Q19.Rachel goes to the toy shop, Playstuff, to purchase a toy for her niece's birthday . Rachel explains to the shop assistant that her niece is only five, but that she enjoys artistic activities . The shop assistant recommends a kit to make and paint plaster animals from moulds and reassures Rachel that such a toy is suitable for a five year old . Unhappily when the child attempts to paint the animal figures, she receives chemical burns from the paint . Rachel is horrified and seeks your advice as to what action she may take, against whom and the likely consequences .