Chris Mittelstaedt, founder and CEO of The FruitGuys, says he wants his employees to ask themselves five questions: $($a$)$ Have they been respectful?

$($b$)$ Have they been responsive? $($c$)$ Have they been realistic about what they can and cannot do$?($d$)$ Did they take personal responsibility? and $($e$)$ Will they be remembered positively?

An HR manager at FruitGuys wants to measure how well employees are doing on these questions, so she measures customer satisfaction, goal attainment, and projects initiated for each employee. The HR manager is going to give her boss information based on:

Core capabilities

Rare resources

Metrics

Workforce composition