Chrome File e Edit View History Bookmarks Profiles Tab Window Help Q Wed 7 Sep 14:37 ... M Inbo x BSB X BSB X BSB X * Task X * BSB X Seal X Pers x * task x * Ass X BSB X * Task x 3 BSB X * Das x + C D A moodle.cibt.edu.au/pluginfile.php/78300/mod_resource/content/1/BSBPEF502%20Assessment%20Task%2002%20V1.0.pdf E BSBPEF502 Assessment Task 02 V1.0.pdf 4/7 | - 100% + 2 Crown Institute of Business and Technology Pty Ltd ABN 86 116 018 412 National Provider No: 91371 CRICOS Provider Code: 02870D North Sydney Campus: 116 Pacific Highway North Sydney NSW 2060 p 02 9955 0488 F 02 9955 3888 Sydney CBD Campus: Level 5, 303 Pitt St Sydney NSW 2000 P 02 8959 6340 F 02 9955 3888 Sydney CBD Campus: Level 11, 307 Pitt St Sydney NSW 2000 P 02 8034 6431 Canberra Campus: Suite 1, Level 4, 40 Cameron Avenue, Belconnen, ACT 2617 p 02 6253 5184 feelings through the questions you prepared and use of active listening techniques. Demonstrate non-verbal communication skills including nodding and smiling as appropriate. Acknowledge each staff member's perspective. Explore the impact of each staff member's behaviour and emotions on the other staff member and the rest of the team. 13 Discuss differences between Australian and Japanese expressions of emotions and identify specific examples of this Discuss each staff member's strengths and their contribution to the workplace. Through discussion, identify appropriate emotional intelligence technique to use in the workplace. These should include: O self-management of emotions managing their (and others') behaviour o building effective workplace relationships Maximising workplace outcomes Through discussion with each staff member, decide on actions for addressing the issue, taking into account both staff members' needs and emotions, as well as identified strengths. In discussing actions, you should show that you have taken into account the additional information provided at the meeting and can demonstrate flexibility and adaptability in considering a solution. 5 SEP "tv