cipate problem This involves being able to ,,read ahead" and see certain systems or behaviors are probably going to result in problems or poor results. For example, by predicting an employee is going to be overloaded on a public holiday and therefore roistering on another staff member a problem has been averted and a possible problem may have been converted into a positive outcome. Correct problems as they happen This involves being able to identify and solve problems as they occur, and being able to see the effects of making certain changes. This is not necessarily an easy thing to do, because of workload and time constraints. For example, an accident has happened in the restaurant because a waiter was carrying glasses in his hand which resulted in many trips between the bar and tables, greater spillage and also reduced levels of hygiene. Correct problems after the event Sometimes it is just not possible to anticipate a problem or to correct them as they happen. The benefit of hindsight allows us to take time to review, reflect, consult and then make changes. Also, sometimes problems are cumulative, meaning that many small instances can lead to a bigger overall problem. For example, records show there has been at least one complaint per month about change not being available at the front reception area. After