CIRCLE \"T" FOR TRUE AND "F" FOR FALSE STATEMENTS. 1. Effectiveness refers to the relationship between inputs T and outputs. 2. When managers meet organizational goals. they are T efcient and effective. 3. Effectiveness is referred to as \"doing the right things" T F while efciency is referred to as \"doing things right\". 4. An organization is a group of individuals who work T F together towards common goals. 5. Efciency means doing the thing correctly whereas T F effectiveness means doing the correct thing. 6. Conceptual skills become less important as a T F manager moves to a higher management level. 7. Organizational. interpersonal and Informational are T F the three broad strategies of managerial roles identied by Henry Mintzberg. 8. Contingency Approach to leadership suggests that T F there is one style that is applicable to all situations. Part B: (10 Marks) CHOOSE AND CIRCLE THE MOST APPROPRIATE CORRECT ANSWER 1. Managers who train their workers to use the fewest inputs to generate a given level of output are focusing on A. efciency B. effectiveness C. directing D. controlling 2. When Tan Sri Hijaj Fansuri, the CEO of Syarikat Bergawud Gilak Bhd. Performs duties in handling ceremonies on behalf of his company, he is performing a (an) role for his company. A. Decisional B Contractual C. interpersonal D informational 3. The process of administering and coordinating resources effectively, efciently and in an effort to achieve the goals of the organization is called l A. management B. controlling C. planning D. administration Which of the following is the highest level of management? Top Managers 4. A. B. Subordinates C. First-Line Managers D Middle Managers 5- is the mental ability to coordinate and integrate all the interests and activities of the organization. A Technical skill B Human Skill C. Analytical Skill D Conceptual Skill F\" When top management set the goals for the organization an decides on the marketing strategy necessary to achieve these goals. we say that top management engaged in which of the basic functions of management? A. Controlling B Leading C. Organizing D Planning 7. Which of the following titles probably indicates a first-line manager? A. Dean B. District manager C. Supervisor D. Division manager 8. Mr. Shahrin's job includes scheduling employees' working hours and comparing actual salary costs with the bud get. Which of Mintzberg's managerial roles. Mr. Shahrin perform? A. Resource allocator B. Negotiator C. Liaison D. Monitor 9. Which of the following is (are) organization(s)? A. Hospital B. Universiti Teknologi Mara C. Burger King D. All of the above Part C: (30 Marks: Each question carries 6 marks) ANSWER ALL THE QUESTIONS 1. Briey explain four (4) processes of management. 2. Explain the three (3) basic skills of managers. 3. Identify and explain three (3) management skills needed for managers. 4. Explain the managerial decisional roles as identied by Mintzberg