Citibank Case Prep Exercise

1. Give three reasons why James should be given a "Below Par" rating on customer satisfaction.

1. Give three reasons why James should be given a "Par" rating on customer satisfaction.

1. If James receives a "Par" rating on customer satisfaction he will likely receive an "above par" rating and 30% bonus. Is that an appropriate outcome? Why or why not?

1. Linda is 31 years old, single, outspoken, and very bright. She majored in philosophy and has a minor in computer science. As a student, she was deeply concerned with issues of discrimination and social justice, and often participated in social justice marches.
   1. Which alternative is more likely?
   2. Linda is a business consultant.
   3. Linda is a business consultant and a feminist.
   4. Don't write an answer to this question. Just think about it.