Citibank Indonesia

CaseSummary:

The case describes some of the important issues related to the design and operation of planning and budgeting systems. The case also provides some information related to the management of a multinational bank, the roles of a country manager, and problems faced by managers operating in third world countries.

Case Questions:

1. Analyze the budgeting process at Citibank and how the budget is used for performance evaluation of managers.
2. Are managers at Citibank committed to achieving budget targets? If so, are the budget targets too challenging? Is there any evidence of budget gaming?