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City Library Performance Measures (2007-2010) Performance Measures 2007 2008 2009 2010 Materials in collection 43,937 46,464 46,000 55,000 Borrowers registered 35,544 38,089 41,093 43,247 Hours

City Library Performance Measures (2007-2010)

Performance Measures

2007

2008

2009

2010

Materials in collection

43,937

46,464

46,000

55,000

Borrowers registered

35,544

38,089

41,093

43,247

Hours open per week

56

56

56

50

Book budget per capita

$1.05

$1.10

$1.15

$1.40

Library materials circulated

187,481

188,203

188,050

167,365

Patron visits

111,550

110,939

121,167

103,491

Annual customer satisfaction survey- # of respondents

1,500

1,348

1,256

1,243

Please refer to the above table and answer the following questions:

2 (a): What does the table tell us about performance of the citys library?

2 (b): In your opinion, what kind of performance information is useful in this table?

2 (c): How could these performance measures be used in budget decisions?

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