City Mortgage is a medium-sized mortgage company that employs about 25 people. Jenny Hernandez, who has been with the company for 10 years, is the production manager, overseeing its day-to-day operations. Reporting to Jenny are loan originators (salespeople), closing officers, mort. gage underwriters, and processing and shipping personnel. Jenny is proud of the company and knows she has contributed substantially to its steady growth and expansion. The climate at City Mortgage is very positive. People like to come to work because the office environment is comfortable. They respect each other at the company and show tolerance for those who are different from themselves. wherept at many martgace companies it is common for fitsenterienth the amployee can best contibute to exployees explore their own talents, and chalieng bowt. of heping now things: one to try new at the annual holiday party. Jenny devised an interesting event that symbollied net leadership style. She bought a large piece of colorfut gias and had it the cut into 25 pieces and forward one by one with the piece of glass and brietly utation which they past year. After the statements were made, the pieces of glass were forment ion into a cut-glass window that hangs in the front iobby of the office, The glastion is a reminder of how individual employees contribute their uniqueness to the overall purpose of the company. Another characteristic of Jenny's style is her fairness. She does not wont to 9 ive anyone the impression that certain people have the inside track, and she goes to greatengths to prevent this from happening. For example. she avoids social lunches because she thinks they foster the best is one of the loan originators, she is setidom feen. talking with her, and if she is, it is always about business matters. Jenny also applies her fairness principle to how information is shared in the office. She does not want anyone to feel "out of the loop," so she tries very hardi to keep her employees informed on all the matters that could affect them, Much of this she does through her open-door office policy. Jenny dees-not have a specil group of employees with wh them. Jenny is very committed to her work at City Mortgage. She works long houtsand carries a beeper on the weekend. At this point in her career, her only contern is that she could be burning out. Questions 1. Based on the LMX model, how would you describe Jenny's leadership? 2. How do you think the employees at City Mortgage respond to Jenny?: 3. If you were asked to follow in Jenny's footsteps, do you think you could or would want to manage City Mortgage with a similar style