Clarins & Me$,$ the French luxury brand featured in Hootsuite's survey successfully bridged the ROI gap to a new customer experience. Concern for maintaining a high level of customer engagement led them to take which of the following actions within a few weeks of having its stores closed due to the COVID virus pandemic.

Question $41$ options:

personal video consultations

free sample basket mailed to potential new customers

$50\%$ mark down on their best selling products

CEO mailed personally signed letters to its top customers

produced a hilarious TV commercial about "keeping your chin up$"$ during these tough times with Clarins Skin So Tight