Class activities book SITXMGT001 - Monitor work operations Student questions and activities Questions to discuss: Question 1: Explain five (5) basic tasks that managers do. Question 2: What's the sifference between leading and managing? Question 3: How should we provide feedback? Question 4: Outline any five (5) sources of information. Question 5: Discuss the guidelines to assess employee workload. Question 6: Write down the three (3) keys to assess workflow and progress during work. Question 7: Outline three (3) ways to monitor behaviour of employees. Question 8: Discuss the six (6) coaching steps that a manager can follow to provide effective supportive coaching. Question 9: Outline any five (5) common problems that an organisation experience. Question 10: Briefly explain the Six Step Problem Solving Model