Classes 1 and 2) Hugh and Emma first met in college. They became great friends and shared many laughs over the years. When Hugh graduated college, he bought an apartment building in Northville and began a successful career as a landlord. After graduate school, Emma got a job in Northville and was looking for a place to live. She called her good buddy Hugh, who said "Come to my building! Our apartments are the best in the city and I'll make you a good deal!" Things were great for the first few months, and the apartment was lovely. When the heating broke, however, Emma called Hugh to fix it. Hugh said "How can you call me now?? You know I am devasted over my recent breakup and I can't think about your heat!" Emma tried to console her friend, but after a few days, she was really cold. She was frustrated with her friend, who refused to do his job as a landlord, though she understood that it was a complicated situation. When Emma's rent was due, she told Hugh he would pay "as soon as the heater is working." This upset Hugh, who believed the heat was Emma's responsibility. Emma comes to you, her friend, and she is very upset about the situation. She does not want to sue his friend, because they have such a detailed history, but he doesn't know what else to do. She really thinks they can work something out, if she could just have someone help them listen to each other. Emma doesn't want to spend a fortune