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Classify the following quality costs as prevention costs, appraisal costs, internal failure costs, or external failure costs: 1. Inspection of reworked units Appraisal CostsExternal Failure

Classify the following quality costs as prevention costs, appraisal costs, internal failure costs, or external failure costs:

1. Inspection of reworked units

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

2. Inspecting and testing a newly developed product (not yet being sold)

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

3. Retesting a reworked product

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

4. Repairing a computer still under warranty

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

5. Discount allowed to customers because products failed to meet customer specifications

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

6. Goods returned because they failed to meet specifications

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

7. The cost of evaluating and certifying suppliers

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

8. Stopping work to correct process malfunction (discovered using statistical process control procedures)

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

9. Testing products in the field

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

10. Discarding products that cannot be reworked

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

11. Lost sales because of recalled products

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

12. Inspection of incoming materials

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

13. Redesigning a product to eliminate the need to use an outside component with a high defect rate

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

14. Purchase order changes

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

15. Replacing a defective product

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

16. Inspecting and testing prototypes

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

17. Repairing products in the field

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

18. Correcting a design error discovered during product development

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

19. Engineering resources used to help selected suppliers improve their product quality

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

20. Packaging inspection

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

21. Processing and responding to consumer complaints

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

22. Training production line workers in new quality procedures

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

23. Sampling a batch of goods to determine if the batch has an acceptable defect rate

Appraisal CostsExternal Failure CostsInternal Failure CostsPrevention Costs

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