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Classifying steps into VA, BVA and NVA is to some extent subjective and depends on the context. For example, one may question whether producing the

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Classifying steps into VA, BVA and NVA is to some extent subjective and depends on the context. For example, one may question whether producing the PO is a VA or a BVA step. In general, steps imposed by external (e.g. accounting or legal requirements are BVA), while steps affecting directly to customer is VA

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