Clerical Hours 10,000 5,000 7,000 3,000 25,000 Activities Resources Supervision Phone and supplies Salaries $70,000 Processing accounts 90,000 Issuing statements 275,000 Processing transactions Computer 25,000 Answering customer inquiries Total $460,000 Total Computers are used only by the issuing (30 percent) and processing transaction (70 percent) activities. Phone and supplies are 60 percent customer inquiries with the other 40 percent divided equally among the remaining activities, including The supervisor spends 100 percent of his time on supervision. In addition to the 25,000 derical hours, there are 2,000 hours of supervision supervising the checking operation. used (the hours used by the supervising clerks activity, which is not listed above) Required: 1. Prepare a work distribution matrix for the five primary activities. If an answer is zero, enter 0" Golding Bank Percentage of Time on Each Activity Activity Supervisor Clerks Supervising clerks Processing accounts Issuing statements Processing transactions Answering customer inquiries 2. Calculate the cost of each activity. Total Activity Supervising clerks Processing accounts Previous Next