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Click on the link below to access the article. Chase, R. B., & Stewart, D. M. (1994). Make your service fail-safe. Sloan Management Review, 35(3),
Click on the link below to access the article. Chase, R. B., & Stewart, D. M. (1994). Make your service fail-safe. Sloan Management Review, 35(3), 35. Questions that apply to this article: How would you use this article in your current position at work? Do you believe that processes can become mistake proof
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