Clinton has only been in his new job as the production manager for a manufacturing plant for a week, and he's already concerned with what he sees as an "us-versus-them" mentality among the various units on the floor. When he looked back at past performance over the last five years, he noticed that the same number of employees used to be far more productive, but when he started asking questions, he heard nothing but blame and finger-pointing from unit managers, who all have very different priorities and goals. This is an example of which symptom of structural deficiency