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Closed-loop customer-relationship management (CRM) incorporates the following design elements: Complaint resolution and feedback. Service quality and gap analysis. Tangibles and intangibles
Closed-loop customer-relationship management (CRM) incorporates the following design elements: Complaint resolution and feedback. Service quality and gap analysis. Tangibles and intangibles
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Sustainability In The Hospitality Industry Principles Of Sustainable Operations
Authors: Willy Legrand, Joseph C Chen
2nd Edition
0415531241, 9780415531245
