Clothes Hound is a local clothing store. The firm has been experiencing increased competition from the national clothing chains. In an effort to improve performance, management intends to create a Balanced Scorecard.

Managers have identified a key problem:

Customers are taking too long to pay their department store's charge card bills, and the company has an abnormal amount of bad debts.

If this problem were solved, the firm would have far more cash to invest in store improvements.

Investigation has revealed that much of the problem with late payments and unpaid bills is due to disputes about incorrect charges on the customer bills.

Incorrect charges usually occur because sales clerks enter data incorrectly on the charge account slip.

Create a Balanced Scorecard that creates a strategy for dealing with the problems with accounts receivable and unsold merchandise. (Hint: Work from the bottom up.)

	Goals	Measures
Financial Perspective
Customer Perspective
Internal Process Perspective
Learning & Growth Perspective

Please do not copy from Chegg otherwise I have to report the answer. Explain the answer thoroughly by showing each step of the calculation.