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Cluster 1 customers share the following perception towards PLE satisfaction categories: Delivery Speed: Low Satisfaction Price Level: Bad Satisfaction Price Flexibility: Good Satisfaction Manufacturing Image:

Cluster 1 customers share the following perception towards PLE satisfaction categories: Delivery Speed: Low Satisfaction Price Level: Bad Satisfaction Price Flexibility: Good Satisfaction Manufacturing Image: Average Satisfaction Overall Service: Low Satisfaction Salesforce Image: Low Satisfaction Product Quality: Good Satisfaction

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