Clyde is a new employee you recently hired to join the customer service team. He is excited about the opportunity to join the team and is quickly learning the complexities of the position.

Winston joined the customer service team $1$ year ago and initially seemed to show a lot of potential. Unfortunately, over the past couple months he has missed a number of shifts and often arrives late. When he is at work he seems disinterested when offered feedback on how to improve.

Charlie is the team leader and basically the $$go to$$ person whenever there is a problem. Not only can you rely on Charlie$$s expertise, you can always count on her to help energize the group.

Tasha has been a model employee for the past $15$ years. Lately she seems to be a bit $$disconnected$$; at a recent brainstorming session she didn$$t contribute any ideas. However, when asked in private how to fix $$the problem$,$ she offered a number of helpful options.

Lester has been a top performing customer service representative for several years and has just been promoted to supervise the distribution center.

Dylan is an experienced and driven colleague who has been with the department for $10$ years.

A past high$-$performer who lately has become disengaged from the work.

A temporary contract worker hired to help with filing old customer reports.

A Human Resources Consultant hired to develop a performance evaluation program for your company.

A police Detective assigned to solve a murder case.

An employee with $5$ years of excellent service who has just been promoted to Supervisor.

A Junior Sales Associate who makes careless errors and is often arrives late. Match with Selling, Delegating, Telling, Participating