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Coaching Situation - The employee in this situation is an auto technician. All employees at the garage where this person works know that they are
Coaching Situation - The employee in this situation is an auto technician. All employees at the garage where this person works know that they are supposed to put a paper mat on the floor of each car so that the carpets don't get dirty. When the service supervisor got into a car repaired by the employee, the car did not have a mat and there was grease on the carpet. Normally, the employee does excellent work and will probably mention this fact when coached. 1. Describe how you would coach this particular employee if you were the service supervisor. How would you coach to get feedback? How would you gain cooperation for change
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