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Colleen Company has gathered the following data pertaining to activities it performed for two of its major customers. Number of orders Units per order
Colleen Company has gathered the following data pertaining to activities it performed for two of its major customers. Number of orders Units per order Sales returns: Number of returns Jerry, Kate Incorporated Company 3 60 2,000 360 Total units returned Number of sales calls 5 60 140 9 Colleen sells its products at $290 per unit. The firm's gross margin ratio is 20%. Both Jerry and Kate pay their accounts promptly and no accounts receivable is over 30 days. After using business analytics software to carefully analyze the operating data for the past 30 months, the firm has determined the following activity costs: Activity Sales calls Order processing Deliveries Sales returns Cost Driver and Rate $700 per visit 460 per order 100 per order 210 per return and $5 per unit returned 80,000 per month Sales salary Required: 1. Using customers as the cost objects, classify the activity costs into cost categories (unit-level, batch-level, etc.) and compute the total cost for Colleen Company to service Jerry, Incorporated and Kate Company. 2. Compare the profitability of these two customers. Complete this question by entering your answers in the tabs below.
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