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Colombe - D m nagements SA is a removals company that transports household goods from one Belgian city to another. It measures service quality in

Colombe-Dmnagements SA is a removals company that transports household goods from one Belgian city to another. It measures service quality in terms of (a) time required to transport goods, (b) on-time delivery (within two days of agreed-upon delivery date) and (c) lost or damaged shipments. Colombe-Dmnagements is considering investing in a new scheduling and tracking system costing 160000 per year that should help it improve performance with respect to items (b) and (c). The following nformation describes Colombe-Dmnagements current performance and the expected performance if the new system is implemented:
.
Current Future expected
performance performance
On-time delivery performance 85%95%
Variable costs per carton lost or damaged 6060
Number of cartons lost or damaged per year 3000 cartons 1000 cartons
Colombe-Dmnagements expects that each percentage point increase in on-time performance will result in sales increases of 20000 per year. Colombe-Dmnagements contribution margin percentage is 45%.What are the annual additional benefits of the new system?

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