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Colombe - D m nagements SA is a removals company that transports household goods from one Belgian city to another. It measures service quality in
ColombeDmnagements SA is a removals company that transports household goods from one Belgian city to another. It measures service quality in terms of a time required to transport goods, b ontime delivery within two days of agreedupon delivery date and c lost or damaged shipments. ColombeDmnagements is considering investing in a new scheduling and tracking system costing per year that should help it improve performance with respect to items b and c The following nformation describes ColombeDmnagements current performance and the expected performance if the new system is implemented:
Current Future expected
performance performance
Ontime delivery performance
Variable costs per carton lost or damaged
Number of cartons lost or damaged per year cartons cartons
ColombeDmnagements expects that each percentage point increase in ontime performance will result in sales increases of per year. ColombeDmnagements contribution margin percentage is What are the annual additional benefits of the new system?
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