Comment on how the services cape shapes the behavior of both customers and employees in the Central Market case. Also provide one example of how services cape shaped your behavior as a customer and one example of how it shaped your behavior as an employee.

In a similar way to Costco, where customers can sample products, the store's layout design improves the experience and encourages higher than average spending by the customer. This growth is credited to quality and freshness, according to Central Market. On weekends, customers will hang out in the market's specialty areas, close to sampling booths, and at layout bottlenecks. The HVAC system's built-in layouts and the flow chart-style layout make it possible to control the environment from the vegetable area to the meat department to the dairy area, dictating the desired temperatures throughout the store.