Comment this post, provide a counterargument to the suggestion made by your classmate and reasonably explain your thoughts:

It has often been said that small businesses are what make America great. This, to a great extent, is true mainly because the ability to own and operate one's own business can yield the potential for huge profits. If a small business invests in technology, its horizons are limitless. The Internet can help diminish information asymmetry and permits small businesses to act like large global businesses. Firstly, small firms can instantly access new technological advances to help them compete with large firms. Secondly, the Internet can help small firms reduce communication costs to the large firms' level in meeting with suppliers, customers, or employees worldwide (Computer Hope, 2022).

The Innovation of Chatbots was the most logical solution, a way for companies to contact their clients without hiring multiple employees. They help the user to check general information, order a pizza, make a doctor's appointment, register for a marathon, ask how they can arrive at some location, answer their FAQs, or talk for fun (Christison, 2022). This can reduce small business labour costs and gain customer loyalty. Therefore, it is one of the most used low-cost technology that small businesses can use to gain a competitive advantage.